Refund policy
At Ozora Farms, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and exchanges within 30 days of the date your order was placed.
To request a return or exchange visit https://cutt.ly/Ke5VUUpq
Eligibility for Returns & Exchanges
- Items must be in their original condition with tags attached (if applicable).
- Hats must be in their original shape and free of any wear or damage.
- Final sale items, autographed merchandise, and custom or limited-edition products cannot be returned or exchanged.
How to Return or Exchange an Item
- Email sales@ozorafarms.com with your order number and reason for return or exchange.
- Once approved, you will receive instructions on where to send your item.
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- Once we receive your return, we will process your refund or exchange within 5-7 business days.
Refunds
- Refunds will be issued to the original payment method used for the purchase.
- Shipping fees are non-refundable unless the return is due to an Ozora Farms error.
Exchanges
- If you need a different size or item, we will ship the replacement once we receive your original item.
- Exchanges are subject to product availability.
If you have any questions, feel free to contact us at info@ozorafarms.com. Thank you for supporting Ozora Farms!